DAYS TO DEPARTURE
REFUND AMOUNT
FUTURE TRIP CREDIT **
60 + Days
100% Refund *
n/a
31 – 60 Days
50% Refund
75% of Trip Price
30 Days or Less
No Refunds
25% of Trip Price
* A $150 Cancellation Processing Fee will be assessed. 
** For future trip credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.

TERMS & CONDITIONS:

Pucón Kayak Hostel reserves the right to cancel any trip should we determine the safety of our clients or staff be compromised in any way, for any reason. In the event of cancellation, Pucón Kayak Hostel is not responsible for any loss incurred by the client for non-refundable travel costs.
It is highly recommended each guest purchase a travel insurance policy as additional protection for his or her trip investment. (INSERT LINK HERE)

RESERVATIONS & REFUNDS:

  • Successful reservations will be confirmed via email. Once confirmed, the cancellation policy is effective immediately. Failing to submit a deposit or any subsequent payments due will forfeit your reservation.

 

  • Some trips may require a minimum number of guests to operate. If the minimum on such trips is not met in advance, any affected guest(s) with an existing reservation will be given a full refund or the option to substitute a similar trip.

 

WHAT CANNOT BE REFUNDED:

  • Refunds will not be given for reasons that include, but are not limited to, personal emergencies, medical conditions, unexpected weather, unexpected water levels, and any other natural or man-made disaster.

 

  • Trips are arranged, scheduled and confirmed in advance. Any guest who fails to appear on the day of departure will not be refunded for lost time.

 

  • No refund will be given for any portions of the trip unused by the guest after the trip departure date, regardless of circumstances.

 

  • Custom trips for individuals, groups or organizations are fully NON-REFUNDABLE once booked and confirmed.