Effective as of March 25, 2020  Newly Implemented.

Corona Guarantees & Policies –  FREE Registrations

What does it mean to register RISK FREE – ZERO PAYMENT?

  1. Guests registering during Corona travel restriction period will have zero financial obligation and may change their plans at-will. Think of it like window shopping for your dream kayak trip. Our guests need time process trip logistics, infrastructure, packing lists, and basic Q & A conversations. We want to offer this preliminary level of service with zero costs and illustrate trip guarantees.
  2. How is the retreat handling guests that have already paid deposits? There is a record number of 2020 – 2021 regular and custom trip guests that have paid $US600 deposits. Due to corona we have adapted our policy to the following. If travel restrictions are not lifted 30 days prior trip date previously paid deposits are 100% transferrable to future trips. 

When will PKR announce if trips are NOT going? Trips are scheduled to commence November 2020. If the US Embassy Security and Travel Information Chile page elevates Chile travel to a Level 3 or 4 within 30 days or less of trip then PKR will cease the scheduled trip(s) (https://cl.usembassy.gov/u-s-citizen-services/security-and-travel-information/). Travel Advisory Levels are based on 4 levels: 1. Exercise normal precautions, 2. Exercise increased caution, 3. Reconsider travel, 4. Do not travel.   

Payment Schedule & Processing

Notifications, registrations & processing. Pucon Kayak Retreat utilizes the Retreat.Guru reservation platform for professional notifications, registrations, and payment processing. Guests have options to pay in full online, mail a check, or utilize the payment schedule. Automated payment reminders and requests will arrive to your email.

  • $600 deposit due (waived during corona virus level 3 & 4 travel restriction period).
  • Balance due. 30 days prior to trip.
  • A 3.9% credit card processing fee will be charged to all online balances. You may avoid credit card fee by mailing a check.

*During Chile corona travel restrictions levels 3 & 4 there are $0 payment requirements. 

DAYS TO DEPARTURE PAYMENT DUE FUTURE TRIP CREDIT 
75 +PLUS Days $0 during Corona travel restriction period Level 3 & 4 or $US600 Deposit. 100% above deposit
29 – 15 Days  FULL PAYMENT 50% above deposit
14 – 0 Days FULL PAYMENT 25% above deposit

About the Retreat Trips

Trip Costs

Travel & Meals. Your trip includes airport or bus station transfer within scheduled dates and times. Airfares are not included in trip costs. Meal inclusions and exclusions are published for each trip. Some trips guests will cover travel or dinner meals and alcohol at select culturally or location vibrant cafes.
Accommodations. Lodging varies based on the trip. Most trips offer economical and premium lodging options.  Lodging options are shared spaces such as cabins, suites, dorms, or camping. Private lodging is available.
Trip extensions. Many guests add an additional week trip to kayak and explore more. Ask for options.
Non-scheduled transfers. Due to limited vehicle and human resources non-scheduled airport transfers are $US140. There are more economical public transfer options. Ask for support.

Chile Visas & Travel Tips  

Chile tourist visas are free, good for 90 days, and stamped at customs in Santiago (no visa requirements before travel). Airfares purchased direct from airline have more power in the case of cancelling your ticket than online agencies.

Travel Insurance

If something happens to you on the road and you don’t have travel insurance, you are vulnerable to incurring unplanned costs. Some examples of potential difficulties you can prepare for traveling abroad. We recommend guests have traveler’s insurance. While most guests are thinking of health insurance we see more traveler’s utilize damage, broken, or lost equipment insurance. Here is a link to a recommendable trip insurance agency, http://www.travelinsure.com/products/intermedical-insurance/?pcode=32931. This policy offers accident, baggage and trip cancellation protection and offers a full refund if you cancel at any time for medical or health reasons.

Itinerary Flexibility

Whitewater and adventure based activities are dependent upon levels and weather conditions. Variable conditions are cause for schedule flexibility.  Guests should understand that amenities, transport type, and itinerary are subject change without prior notice due to any combination of circumstances. Possible causes for changes include but are not limited to flight cancellations and delays, illness, political situations, weather, border challenges, mechanical breakdown, guest skills, and unforeseen events.

Cancellation & Deposit Policies Disclaimer

PKR has never cancelled a trip. In the case there is ever such a need due to unforeseen circumstances PKR offers equivalent or greater than trip voucher.  We urge you to investigate travel insurance. Persons with significant medical conditions should have their physician’s approval before taking an adventure trip.

Terms & Conditions

PKR reserves the right to cancel any trip should we determine the safety or feasibility of our clients or staff be compromised in any way, for any reason. In the event of cancellation, PKR is not responsible for loss incurred by the client for non-refundable travel costs. We recommend guests purchase travel insurance.

Reservations

Registrations are confirmed via email. Once confirmed, the cancellation policy is effective immediately. Failing to submit a deposit or any subsequent payments due may forfeit your reservation (Not applicable during corona travel restrictions). Some trips may require a minimum number of guests to operate. If the minimum on such trips is not met in advance, any affected guest(s) with an existing reservation will be given a full refund or the option to substitute a similar trip.

What is Non-refundable

  • Refunds will not be given for reasons that include, but are not limited to personal emergencies, medical conditions, unexpected weather, unexpected water levels, and any other natural or man-made disaster.
  • Deposits are non-refundable. Deposits may be transferrable as future credits.
  • Trips are arranged, scheduled, and confirmed in advance. Any guest who fails to appear on the day of arrival will not be refunded for lost time.
  • No refund will be given for any portions of the trip unused by the guest after the trip arrival date.

Corona Covid19 Unexpected Benefits.

  • Cheapest Airfares to Santiago (SCL) and Temuco (ZCO) in decades. Keep an eye on airfares as you can save up to 50% on your airfare this 2020 – 2021 season.
  • Corona virus and Chile protests tag team Chilean peso (CLP). China is Chile’s biggest consumer of copper and agriculture. Meaning the CLP will continue to drop until China recovers manufacturing. Your national currency is historically stronger in comparison to the CLP.
  • MJ and Daisy are hunkering down with sustainable gardening, landscaping, and improvement projects. They’ve got the greenhouse clean and putting two years of compost to best use.