90 +PLUS Days
Forfeit Deposit
89 – 61 Days or Less
Forfeit Full Fare
50% Payment Made
60 Days or Less
Forfeit Full Fare
** For future trip credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.


A deposit is at the time of reservation; balance is due 90 days prior to your trip. For trips departing within 90 days, full payment is due at the time of reservation. If you find it necessary to cancel your trip, after calling our office, please notify us in writing as soon as possible. Please see the cancellation fee schedule below. All policies will be enforced.

Although it is unusual, we occasionally find it necessary to cancel a trip due to weather, water, park closures, political conditions or insufficient reservations (making the trip economically unfeasible for us to operate). If we are unable to provide another trip that is satisfactory to you, we will refund your entire trip fee, but PKH is not responsible for additional expenses incurred by members in preparing for the trip (e.g., non-refundable, advance purchase air tickets, equipment, medical expenses, etc). We regret we cannot make exceptions for personal emergencies. For this reason, we strongly urge you to investigate trip insurance (see below).

Under most circumstances, if you are of an adventurous spirit and in reasonably good health, you should have no problem participating in an PKH trip. People with significant medical conditions, including pregnant women, should have their physician’s approval before taking a river trip. Please be advised that our Coast Guard approved life jackets are rated to accommodate persons no heavier than 260 pounds and with a chest size no larger than 56 inches. We may decide, at any time, to exclude any person or group for any reason we feel is related to the safety of our trips.


PKH strongly recommends the purchase of short-term travelers’ insurance policy.  Here is a link to a recommendable trip insurance agency, This policy offers accident, baggage and trip cancellation protection and offers a full refund if you cancel at any time for medical or health reasons.  


Pucón Kayak Hostel reserves the right to cancel any trip should we determine the safety of our clients or staff be compromised in any way, for any reason. In the event of cancellation, Pucón Kayak Hostel is not responsible for any loss incurred by the client for non-refundable travel costs.


  • Successful reservations will be confirmed via email. Once confirmed, the cancellation policy is effective immediately. Failing to submit a deposit or any subsequent payments due will forfeit your reservation.
  • Some trips may require a minimum number of guests to operate. If the minimum on such trips is not met in advance, any affected guest(s) with an existing reservation will be given a full refund or the option to substitute a similar trip.


  • Refunds will not be given for reasons that include, but are not limited to, personal emergencies, medical conditions, unexpected weather, unexpected water levels, and any other natural or man-made disaster.
  • Trips are arranged, scheduled and confirmed in advance. Any guest who fails to appear on the day of departure will not be refunded for lost time.
  • No refund will be given for any portions of the trip unused by the guest after the trip departure date, regardless of circumstances.
  • Custom trips for individuals, groups or organizations are fully NON-REFUNDABLE once booked and confirmed.